Case Study 1:
Next-Generation Network Engineer Blended Learning Solution
The challenge
A leading international system integrator faced a severe networking skills shortage. At the same time this client saw an unprecedented opportunity in the burgeoning market for converged communications. Consequently, this client wanted to
- Rapidly create a ‘next generation’ of networking engineer/consultant
- Develop both business and technical skills in these individuals
- Create and blend specific new skills for a new age of converged communications
- Train many people in a very short timescale
- Accurately assess the effectiveness and ROI of the training.
The solution
An integrated and cost-effective 8-week Network Skills ‘Academy’ which blended residential, team building and working, Virtual Classroom Learning (VCL), Self-Paced eLearning (SpeL) and live and remote mentoring. The programme covered
- A common induction to the business
- The mix of professional and consultancy skills demanded in new networking environments
- Technical training tailored to meet this customer’s highly specific business requirements
- Research and assessment of the fast-developing network integration market
- A final project in which to practise and demonstrate acquired skills.
The results
A new breed of highly motivated and skilled individuals was quickly created, capable of driving major business growth for this client in a key strategic market. The tangible returns for individuals and the business included:
- Enhanced business awareness and improved personal and team skills
- Significant increases in engineer and consultant charge-out rates, made possible by new, in-demand skill sets
- Industry and customer internal certification for all individuals
- Average billing improvement: €700 per day
- Training programme cost per student: €14,000
- Full payback on training investment in 40 billable days.